Where is the Raleigh delivery?
The Raleigh delivery will be at 2906 Tryon Road, Raleigh, 27603. It is close to the Tryon Road/Lake Wheeler Road intersection. Click here to be directed to Google Maps for a map of the location. You can then insert your own address and get directions.
When will the grain be delivered?
The grain will arrive anywhere from
1 to 6 weeks from the day the order is sent into Wheat Montana. Our order is a bulk order that must be a
minimum of 5000#. Wheat Montana delivers these orders on semi trucks. I was
told on my first order, which was over 10,000 #, that it was only 1/4 of the
truck's capacity. Wheat Montana will not send out a truck until it is full.
When they know the truck will be filled, they call me telling me the date the
truck will depart the warehouse and the date they EXPECT it to arrive for our
delivery. Keep in mind that we are only one of several deliveries this driver
will make and in the winter months, driving can be delayed due to weather. I
keep in contact with them during that time and SHOULD get 24 hours notice to
the specific time they will arrive.
Occasionally, we are not contacted
appropriately and we get very little notice from the driver. This is very frustrating to all of us and I
make every attempt to put the driver off as long as possible. They are instructed ahead of time that no
deliveries will take place on a Sunday. Other than that, I cannot tell you when they will arrive specifically
until I am notified by the driver.
When I hear ANYTHING from Wheat
Montana, the trucking company, or the driver, I will post it in several
places. I will send out an email on the
email loop. I will post it on the front
page of the website, AND I will send out an email to everyone who has ordered
grain FROM the website. It is very
important that you check your email DAILY until we get a TENTATIVE date. From that point on, it would be ideal if you
checked it several times a day. All I
can do is send you the updates. If you
do not check your email, then you will not know about the delivery. Checking for updates is YOUR
responsibility!
I’m
going to be out of town for the delivery. Can you take my wheat home with you?
Unfortunately, I don’t have the
space to keep a great deal of extra grain at my house. You need to be prepared in case the grain
comes in when you are out of town.
Three things:
1. Contact me with the dates of when
you will be out of town.
2. Line up someone to pick up your grain in your absence - either another
co-op member or a friend is fine.
3. Send ME the contact information for said person, so I know to contact
them if the grain comes in while you are away.
Another option is to send out a
message on the email loop and find out if there is someone near you that you
may not be aware of, who can pick up your grain and hold it till you
return. Not to sound snotty, but the
least I need to do with it, the better.
How long will I need to be at the delivery site?
If you have volunteered to help, the
total time help is needed is about 3 hours. I will take any amount of time you can give, but obviously, the longer
the better!
If you are one of our moms who has
small children and can only come to pick-up your order, you should be in and
out within 15 minutes. Please come at your scheduled
time as we space pick-ups out over two hours.
How can I help on delivery day?
So glad you asked!
Volunteers:
Because this is a co-op, that means
we all have to WORK together. Sometimes
that means administration; on delivery day it means a lot of MUSCLE. The first hour is spent unloading the pallets
into pickup trucks and carrying each item to it's spot by hand. These items weigh either 25 lbs, 45 lbs, or
50 lbs. Men are SO needed as this just
isn’t a job that all moms can do. If
your husband can come help, or an older son, that would be awesome. I realize not all husbands have flexible
schedules. I understand. But those that do, we need you. Many times our children want to help. I have chosen age 12 as the younger
limit. Since the majority of these items
are 45 or 50 lbs, younger kids really do get in the way of the fast pace of
unloading (think organized chaos). Also,
kids have the tendency to DROP the bags onto the piles and they WILL burst (ask
me how I know.) If you have an 11 year
old that you feel is capable, email me and we’ll talk.
I can also use a few people who are
like me and can’t lift, but are willing to count items, give directions to
those unloading, check people in when they arrive and gather orders. Those will be needed after about 30 minutes
of unloading.
Nonvolunteers:
Loading up those of you who cannot
physically help will take place over a two-hour time span, in 30 minute increments. Please stick to whichever of the 4 groups you
are given so that we can space everyone out. I will be updating this section with specific instructions for delivery day soon.
***When you get home…please make
note of the lot number on each item you purchased. If you have a bag that you are pouring into
an existing bucket, put a label on the bucket with the current lot number in
case a problem arises later in the year. We have had issues in the past in which many bags were involved and it
would have helped Wheat Montana to know if there was a common “lot” of grain
involved. Also, it is vital when you get
home to transfer any grain that were purchased in bags into proper airtight
storage. Wheat Montana is not
responsible for infestations that occur because of grain that was stored
improperly.
My grain did not arrive with the order. What do I do?
If the order did not have an error and they indeed neglected to send certain
items, Wheat Montana will deliver it to your home whenever I give them your
address. Occasionally they run out and in that case, you would get a refund.
Unfortunately, it may be an error on my part. If that is the case, I'll refund
you the money.
I think there is something wrong with my grain. It doesn’t look right. Ewww! I see bugs! What should I do?
First of all, don't throw it out.
Many times I can get a refund or replacement from Wheat Montana if there is
indeed something wrong with the grain. But Wheat Montana expects me to look
into the matter and check the grain personally before I request that.
It would be very helpful if you
could take a digital picture and email it to me as well. Also, note that LOT
NUMBER and then call me and we will see what we can work out.
I’ve already run out of grain. Where can I get more before the next order
First of all, make sure you have joined the Yahoo email loop for the co-op. Click here to join. Then you can
send a message through the email loop and ask the group as a whole if anyone
has extra. Another possibility is to go
The Breadbeckers website (see the Resources page) and check with their local
co-op coordinators about the timing of their next order. You should be able to get a similar product
to tide you over.
